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What big changes do you want to see to your railway?

The railway is on the cusp of major reform, with an independently chaired government review into how the rail industry operates currently underway. As part of that review, rail companies are calling for big changes to the system to create a more customer-focussed, joined-up and accountable railway.

Our proposals could fundamentally change how people use and view rail, but what big changes do you want to see to your railway?








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As rail is a devolved matter, the Williams Review and our proposals for it primarily relate to England and Wales.

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Competition terms and conditions:

The competition is open to residents of the United Kingdom aged 18 years or over except employees of Rail Delivery Group and their close relatives and anyone otherwise connected with the organisation or judging of the competition. There is no entry fee and no purchase necessary to enter this competition. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified. Closing date for entry will be 29th November 2019. The prize is a £500 voucher for travel on Eurostar, T&Cs on voucher usage can be found here. The prize is as stated and no cash or other alternatives will be offered, prizes are not transferable. Winners will be chosen randomly on 29th November 2019, the winner will be notified within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

Rail companies believe that in some cases local services should be brought closer to home. For example, in larger city regions which serve commuter markets, customers could benefit from local transport bodies or devolved authorities like metro-mayors being given more power to design and specify services.



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Rail companies are calling for Easier Fares for All. These proposals look to update decades old regulation to enable a better value fares system which is much easier for passengers to use and which better fits how we work and travel today.




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With our proposals, some long-distance inter-city routes would have several different rail companies competing for passengers’ business, offering a wider range of different services on the same route.

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On many commuter routes people have little choice about how to get to work each morning. They just want a reliable, frequent service. We are proposing that on some of these routes the current franchising system could be replaced with concessions, like London Overground, delivered under a single brand. This could allow for services to be better integrated with other forms of transport like buses and trams and make more use of scarce capacity on the network.



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Train operating companies that run passenger services across the country currently operate under a fixed franchise contract, tightly specified by government, about how that service should run. Our proposals would see ‘outcome based contracts’ introduced. This new approach would see the client specifying the contract setting the outcomes they want delivered, the operator would decide how to achieve those outcomes in a way that was flexible and responsive to what our customers are asking for.



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Finally, rail companies are calling for an organising body, independent from government, to be made responsible for overseeing the rail industry – taking politics out of the day-to-day running of the railway, and making sure all parts of the system are working together to deliver against the same customer-centric goals, with fines and penalties where it falls short.



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Find out more about the big changes rail companies are calling for.

What big changes do you want?

Rail companies are calling for big changes but what matters to you?

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